Issue
Provision.log on the core server is filled with these linesfor Unable to find template for computer IDN 11108.
The log is similar to this one:
ERROR ProvisioningService 3/29/2011 7:29:38 AM : Unable to find template for computer IDN 11108
VERBOSE ProvisioningService 3/29/2011 7:29:49 AM : GetTaskXML, SIDS:
VERBOSE ProvisioningService 3/29/2011 7:29:49 AM : MACAddress: BC305BCFDFB4
VERBOSE ProvisioningService 3/29/2011 7:29:49 AM : SerialNumber: J68B8P1
VERBOSE TemplateFinder 3/29/2011 7:29:49 AM : >>GetTemplateForServer,computerIDN 11108
DEBUGGING TemplateFinder 3/29/2011 7:29:49 AM : >>GetProvisioningTaskForComputer.computerIdn 11108
INFO TemplateFinder 3/29/2011 7:29:49 AM : No task found. Check task with Done status.
ERROR TemplateFinder 3/29/2011 7:29:49 AM : couldn't find task for computer 11108
Resolution
In some rare circumstances the provisioning process ''forgets'' to remove that line from the actions.ini file and so the client calls the web service method GetTemplateForServer on the core server to ask to the core "what I should do?"
The provisioning for this machine is already terminated (or canceled) and so the core replies ''I do not know" and writes it in the log.
The solution is the following:
Stop the LANDESK services on the device and start them again.
Access the client identified with the Computer ID that is ''spamming'' the log
- Launch CMD.EXE as administrator.
- Issue the commands:
CD "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\"
NOTEPAD actions.ini
a. Launch CMD.EXE as administrator
b. Issue the following commands:CD "C:\ProgramFiles (x86)\LANDesk\Shared Files\cbaroot\"
NOTEPAD actions.ini - Remove the line where the provisioning is referenced.
It should be something similar to this one:"landesk.provisioning=C:\ldprovisioning\LaunchLdprovisionAsUser.exeC:\ldprovisioning\ldProvision.exe-c PEBLNDSK01 -t C:\ldprovisioning-w 15 -r 20"
- Save the file.
- Open the file again with Notepad to be sure that the modification has been saved.
- Reboot the machine