How to image devices with an Ivanti EPM Agent installed

Issue

Imaging a device with an Ivanti EPM Agent installed can cause the devices that receive the image to overwrite each other in the database.

Cause

Ivanti EPM inventory looks at a Unique ID/Device ID when inserting the scan. This ID is created when the agent installed on the device.

Resolution

It is strongly recommended that the LANDESK agent is not included in an image.  The recommended way to install the Ivanti EPM Agent with imaging is to use Ivanti EPM Provisioning and include a Configure Agent action in your provisioning template.  Besides causing duplicate devices, the Ivanti EPM agent is often updated and adding it to the image will quickly cause your image to be outdated.

If the agent must be included in an image or Non-Persistent VDI image, the unique identifiers must be deleted out of the registry prior to the capture of the image.  Before creating an image of the machine do the following:

1. Install the Ivanti EPM agent, then STOP all LANDESK or Ivanti related services
2. Delete the following Registry Keys for 32bit clients:
   
   

           HKLM\SOFTWARE\Intel\LANDesk\Common Api\UniqueID
          HKLM\SOFTWARE\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\LANDesk\Inventory\LogonHistory\Logons
          HKLM\SOFTWARE\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents

          Delete the following Registry Keys for 64 bit clients:

          HKLM\SOFTWARE\Wow6432Node\Intel\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\Wow6432Node\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\Wow6432Node\LANDesk\Inventory\LogonHistory\Logons

          HKLM\SOFTWARE\Wow6432Node\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents

     3. On Windows XP, delete C:\Documents and Settings\All Users\Application Data\LANDESK (delete the entire directory and subdirectories)

     4. On Windows 7, 8, and 8.1, delete C:\ProgramData\LANDesk (delete the entire directory and subdirectories)

In addition, it is a good practice to ensure that the image does not contain any DRIVERS.DB3 file.

See Community discussion for additional tips and information:

http://community.landesk.com/support/message/61210