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Dell USB-C Network Dongle causing Duplicate Inventory Entries

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Issue:

 

When Provisioning with a Dell USB-C Network Dongle you are getting Duplicate Device ID's in your Inventory

 

Cause:

 

The USB-C Network Dongle is designed to pass through the Internal Device MAC Address, without the correct drivers loaded into WinPE (How to add drivers to WinPE for Ivanti EPM OS Provisioning - How to add drivers to WinPE for Ivanti EPM OS Provisioning ) the device uses its own MAC Address. When loading into WinPE a mini scan runs which creates a basic Inventory entry with the USB-C Network Dongles MAC address. Then later when the device boots into Windows and the pass through begins to work the Agent is installed a second Inventory entries is created since it now has a different MAC Address.

 

Resolution:

 

If you load the correct drivers for the USB-C Network Dongle then the pass through functionality will work within WinPE Environment.

 

Information from Dell - The USB-C Network Dongle is designed to pass through the Device MAC Address, this only occurs if the correct drivers are loaded into the WinPE Environment

 

Additional Information about WinPE Drivers:

 

How To Test Drivers Compatibility Within Winpe

How to add drivers to WinPE for Ivanti EPM OS Provisioning


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