Issue: PXE Representative Deploy and PXE Representative packages missing from Distribution Packages Tool

Issue

• PXE Representative Packages missing from PXE Representative packages missing from Distribution Packages tool

Cause

• PXE Representative Deploy and PXE Representatve Removal packages missing from Distribution Packages tool
  • A failure likely occurred during installation.  During installation the file swdCoreCustomActions.exe in the \Program Files\LANDESK\Management Suite directory runs and either installs new packages or upgrades existing packages to the new version.

If this occurred successfully, the log file \Program Files\LANDESK\ManagementSuite\log\swdCoreCustomAction.exe.log should contain the following lines:

12/16/2014 08:56:08 INFO  18120:1    RollingLog : Importing package PXE Representative Deployment.

12/16/2014 08:56:08 INFO  18120:1    RollingLog : SaveToDB: PXE Representative Deployment, (type Distribution package)

12/16/2014 08:56:09 INFO  18120:1    RollingLog : Importing package PXE Representative Removal.

12/16/2014 08:56:09 INFO  18120:1    RollingLog : SaveToDB: PXE Representative Removal, (type Distribution package)

Resolution

• PXE Representative Deploy and PXE Representative Removal packages missing from Distribution Packages tool
  • Review errors in \Program Files\LANDESK\ManagementSuite\swdCoreCustomAction.exe.log
    (A common cause of this error is the core not being able to resolve it's own DNS name)
  • If DNS errors exist, fix the DNS problem in the environment or create a HOSTS file on the core server with the name seen in the sdwCoreCustomAction.exe log pointing to 127.0.0.1
    
  • Navigate to \Program Files\LANDESK\ManagementSuite\ and run swdCoreCustomAction.exe