This article applies to LANDESK Management Suite 9.6 Service Pack 1
Issue
After upgrading LDMS 9.6 Core Server to Service Pack 1, Provisioning tasks fail due to MaptoPreferredHandler.exe crashing an error.
MaptoPreferredHandler.exe - Application Error The instruction at 0x0000003a referenced memory at 0x0000003a. The memory could not be written.
Associated Errors in Provisioning Logs:
- DeployImageHandler.log:
DeployImageHandler.exe:ExecuteCmd maptopreferredhandler.exe /path="\\PreferredServer\OperatingSystems\Windows7x86.tbi" /driveletter=e /pathisfile DeployImageHandler.exe:created process, file handle 74 with non-readonly parameter DeployImageHandler.exe:Process Exit Code: -1073741819
Associated errors in Provisioning History located within the LDMS Console View:
- Type: Deploy Image
- Internal Status: -2147477501
Cause
Certain Provisioning files are updated on the LDMS Core when 9.6 SP1 is applied. These files are incompatible with the current WINPE configuration.
Solution / Workaround
Redeploy the PXE representative to update the WinPE files so they are compatible with LDMS 9.6 SP1.s